FAQ

My Jukebox Is Not Working Properly - What Can I Do?

Our site is very busy in the afternoons, and therefore a bit slow in responding. So please be patient when the pop up player appears. It may take a minute or so for each streaming audio file to download and start playing.

Also, the downloading and playing of streaming audio files takes up a lot of your own computers resources. So it is important to clean up your computer and restore its resources. Do the following (even though you may have done them recently) to make sure that you have adequate windows resources and that you are hooked up to the site properly:

On your browser tool bar select

Tools/Internet Options

Delete

Temporary Internet Files

Cookies

History

Close Internet Options Screen

Empty your Recycle Bin

Defragment your files.

Reboot your computer.

Go to www.tropicalglen.com and select the channel you want.

If you still have a problem:

Try downloading and installing or re-installing the Macromedia Flash Player - it is free and available online at www.adobe.com/support/flashplayer/downloads.html

In addition, you may need to check your restricted sites –- Internet Options/ Security/ Restricted sites / Sites. If 216.139.210.13 is listed (sometimes shows as 216.139.***), it should be removed from the list – and then reboot.